30:3 WARRANTY

Investing in an AXIA Time watch means enjoying a lifetime of support and service, starting with our 30:3 Warranty—a comprehensive warranty designed to give you piece of mind.

30 Day Hassle-Free Returns: If for any reason you’re not happy with your watch, you have up to 30 days to return it free of charge, either by ordering a return label or by contacting our Customer Service team (call 833-MYSWISS or email info@axiatime.com). Excludes custom projects. For a full refund or replacement, the watch must be in perfect, unworn condition and accompanied by all its original packaging and paperwork.

3 Year Warranty: It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss Made movement at its heart. However, if it does develop a fault due to manufacturer defect within three years, we’ll be happy to repair or replace the movement.  Please note, that damage to the watch as a result of some type of blunt force (e.g dropping the watch) or exceeding the water resistance depth is not covered by our warranty. ​ You can return the watch to us for diagnosis either by ordering a returns label or by contacting our Customer Service team (call 833-MYSWISS or email info@axiatime.com).

FAQ

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h