Investing in an AXIA Time watch means enjoying a lifetime of support and service, starting with our 30:3 Warranty – a comprehensive warranty designed to give you piece of mind.
30 Day Hassle-Free Returns:
If for any reason you’re not happy with your watch, you have up to 30 days to return it free of charge, either by ordering a return label or by contacting our Customer Service team (call 833-MYSWISS or email firstname.lastname@example.org).
For a full refund or replacement, the watch must be in perfect, unworn condition and accompanied by all its original packaging and paperwork.
3 Year Warranty:
It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss Made movement at its heart. However, if it does develop a fault within three years, we’ll be happy to repair or replace the movement.
You can return the watch to us for diagnosis either by ordering a returns label or by contacting our Customer Service team (call 833-MYSWISS or email email@example.com).
Does bracelet resizing affect my 30:3 Warranty?
No, resizing does not affect the 30:3 warranty, but please include any bracelet links that have been removed when returning the watch.
Does engraving affect my 30:3 Warranty?
No, engraving does not affect the 30:3 Warranty. Should you wish to return the watch for a refund, please note that we can’t refund the engraving charge you originally paid.
Can I delay the warranty start-date for a gift?
No, unfortunately we can’t offer this – the warranty starts on the date that you receive the watch.
Is the 30:3 Warranty transferable if I pass my watch on?
Yes. The new owner should contact us with the original purchase information and paperwork, we will honour the 30:3 Warranty from the date of original purchase.