Investing in an AXIA Time watch means enjoying a lifetime of support and service, starting with our 30:3 Warranty – a comprehensive warranty designed to give you piece of mind.
30 Day Hassle-Free Returns:
If for any reason you’re not happy with your watch, you have up to 30 days to return it free of charge, either by ordering a return label or by contacting our Customer Service team (call 833-MYSWISS or email firstname.lastname@example.org).
For a full refund or replacement, the watch must be in perfect, unworn condition and accompanied by all its original packaging and paperwork.
3 Year Warranty:
It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss Made movement at its heart. However, if it does develop a fault due to manufacturer defect within three years, we’ll be happy to repair or replace the movement. Please note, that damage to the watch as a result of some type of blunt force (e.g dropping the watch) or exceeding the water resistance depth is not covered by our warranty.
You can return the watch to us for diagnosis either by ordering a returns label or by contacting our Customer Service team (call 833-MYSWISS or email email@example.com).
Does bracelet resizing affect my 30:3 Warranty?
No, resizing does not affect the 30:3 warranty, but please include any bracelet links that have been removed when returning the watch.
Does engraving affect my 30:3 Warranty?
No, engraving does not affect the 30:3 Warranty. Should you wish to return the watch for a refund, please note that we can’t refund the engraving charge you originally paid.
Can I delay the warranty start-date for a gift?
No, unfortunately we can’t offer this – the warranty starts on the date that you receive the watch.
Is the 30:3 Warranty transferable if I pass my watch on?
Yes. The new owner should contact us with the original purchase information and paperwork, we will honor the 30:3 Warranty from the date of original purchase.