30:3 WARRANTY
Investing in an AXIA Time watch means enjoying a lifetime of support and service, starting with our 30:3 Warranty—a comprehensive warranty designed to give you piece of mind.
30 Day Hassle-Free Returns: If for any reason you’re not happy with your watch, you have up to 30 days to return it free of charge, either by ordering a return label or by contacting our Customer Service team (call 833-MYSWISS or email info@axiatime.com). Excludes custom projects. For a full refund or replacement, the watch must be in perfect, unworn condition and accompanied by all its original packaging and paperwork.
3 Year Warranty: It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss Made movement at its heart. However, if it does develop a fault due to manufacturer defect within three years, we’ll be happy to repair or replace the movement. Please note, that damage to the watch as a result of some type of blunt force (e.g dropping the watch) or exceeding the water resistance depth is not covered by our warranty. You can return the watch to us for diagnosis either by ordering a returns label or by contacting our Customer Service team (call 833-MYSWISS or email info@axiatime.com).
No, resizing does not affect the 30:3 warranty, but please include any bracelet links that have been removed when returning the watch.
No, unfortunately we can’t offer a warranty start delay. The warranty starts on the date you receive the watch.
Yes. The new owner should contact us with the original purchase information and paperwork, and we will honor the 30:3 Warranty from the date of original purchase.
You can contact us directly at info@axiatime.com or 833-MY-SWISS, or by submitting a form here. We will be happy to assist you.
